Shipping and deliveries

Shipping costs and delivery times

Spain Peninsula and Portugal

  • Purchases over €40 - FREE SHIPPING - Delivery in 3/5 working days - Except Personalized and On Demand
  • Purchases less than €40 - € 3.99 - Delivery in 3/5 working days - Except Personalized and On Demand
  • Urgent - €8.99 - Delivery in 24 working hours if you place your order before 12pm from Monday to Thursday. As of Thursday receive it on Monday - Except Personalized and On Demand

Balearic Islands, Canary Islands, Ceuta and Melilla

  • Purchases over €50 - FREE SHIPPING - Delivery in 5/15 working days - Except Personalized and On Demand
  • Purchases less than €50 - € 8.99 - Delivery in 5/15 working days - Except Personalized and On Demand

European Union and United Kingdom

  • Purchases over €80 - FREE SHIPPING - Delivery in 5/20 working days - Except Personalized and On Demand
  • Purchases less than €80 - € 8.99 - Delivery in 5/20 working days - Except Personalized and On Demand

Andorra, Norway and Switzerland

  • Purchases over €80 - FREE SHIPPING - Delivery in 5/20 working days - Except Personalized and On Demand
  • Purchases less than €80 - € 12.99 - Delivery in 5/20 working days - Except Personalized and On Demand

United States and Canada

  • Purchases over €150 - FREE SHIPPING - Delivery in 15/30 working days - Except Personalized and On Demand
  • Purchases less than €150 - € 19.99 - Delivery in 15/30 working days - Except Personalized and On Demand

Australia

  • Purchases over €150 - FREE SHIPPING - Delivery in 15/30 working days - Except Personalized and On Demand
  • Purchases less than €150 - 2 €9.99 - Delivery in 15/30 working days - Except Personalized and On Demand

Other countries

  • Purchases over €150 - FREE SHIPPING - Delivery in 15/30 working days - Except Personalized and On Demand
  • Purchases less than €150 - 2 €9.99 - Delivery in 15/30 working days - Except Personalized and On Demand

Shipments outside the European Union may have additional fees and/or taxes. These will be the responsibility of the buyer.

 

General information - FAQ

The preparation and/or shipping time may vary depending on the high season, such as Black Friday or Christmas.

Orders received are prepared within 24/48 working hours from the order confirmation date.

If the order has a PERSONALIZED product OR WITH LETTERS , it may take 4 to 6 working days to prepare before being sent by courier.

If the order has an ON DEMAND product and we do not have immediate stock in our workshop, it can take 4 to 6 working days to prepare before being sent by courier.

Some SELECTED items may take up to 15 business days, before being sent by courier, due to their manual manufacture.

IMPORTANT: Personalized orders, once they have started to be produced, cannot be modified or cancelled.

These terms may vary during periods of promotions or sales, such as Black Friday, Christmas, holidays, etc.

Orders with shipping to Spain Peninsula and Portugal are made with the courier company MRW . When your order has been shipped, you will receive an email or SMS with the tracking number so you can know where it is at all times.

The MRW courier can pass up to 2 times through the address of the recipient, in the case of not being present the package will be deposited at the branch closest to the delivery address for 15 days. After these, the package will be returned to our physical store. If it is not delivered or the recipient does not contact the destination agency, after this period, the package will be returned. The customer must bear the new shipping cost.

Orders with shipping to the Balearic Islands, the Canary Islands, Ceuta, Melilla, the European Union, the United States, Canada, Australia and other countries will be made as a registered letter through the Post Office . The DNI, NIE or ID are necessary. When your order has been shipped, you will receive an email with the tracking number so you can know where it is at all times.

Some orders destined for the European Union will be sent through MRW. These have 1 delivery attempt and if the recipient is absent, an SMS/email will be sent notifying them that they can pick up the package at a MRW Pick Up Point.

Orders with collection in a physical store are only valid for those made in the province of Barcelona. You will be notified by email that the order can now be picked up. You will find our address in Contact .

Important notes:

  1. We are not responsible for possible delivery delays caused by the courier service.
  2. Shipments cannot be made to post office boxes.
  3. In the event of a zip code or city error, the shipment must be rechanneled to reach its destination. In this case it will have an additional cost of €3.99.
  4. We recommend not authorizing deliveries of orders without a signature. Luamarta will not be responsible for orders authorized to be delivered without a signature.

For logistical reasons we do not ship to the following countries:

Afghanistan, Albania, Angola, Anguilla, Antigua and Barbuda, Saudi Arabia, Algeria, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Bahrain, Belize, Benin, Bermuda, Belarus, Bolivia, Bosnia and Herzegovina, Botswana, Brunei, Bulgaria , Burkina Faso, Burundi, Bhutan, Cape Verde, Cambodia, Cameroon, Caribbean Netherlands, Qatar, Chad, Czech Republic, China, Vatican City, Comoros, Congo, South Korea, Costa Rica, Croatia, Curacao, Côte d'Ivoire, Dominica, Ecuador, Egypt, El Salvador, Eritrea, Slovakia, Slovenia, Estonia, Eswatini, Ethiopia, Philippines, Fiji, Gabon, The Gambia, Georgia, Ghana, Gibraltar, Grenada, Greenland, Guadeloupe, Guatemala, French Guiana, Guernsey, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Norfolk Island, Isle of Man, Christmas Island, Ascension Island, Iceland, Åland Islands, Cayman Islands, Cocos Islands, Cook Islands, Islands Faroe, South Georgia and the South Sandwich Islands, Falkland Islands, Pitcairn Islands, Solomon Islands, I Turks and Caicos Islands, British Virgin Islands, US Minor Outlying Islands, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kosovo, Kuwait, Laos, Lesotho, Latvia, Lebanon, Liberia, Libya, Lithuania, North Macedonia, Madagascar, Malaysia, Malawi, Maldives, Mali, Malta, Morocco, Martinique, Mauritius, Mauritania, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru , Nepal, Nicaragua, Niger, Nigeria, Niue, New Caledonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, French Polynesia, Poland, Hong Kong SAR (China), Macao SAR (China), Central African Republic, Republic Congo, Dominican Republic, Réunion, Rwanda, Romania, Russia, Western Sahara, Samoa, Saint Barthélemy, Saint Kitts and Nevis, Saint Marino, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Helena, Saint Lucia , Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Somalia, Sri Lanka, South Africa, Sudan, South Sudan, Suriname, Svalbard and Jan Mayen, Thailand, Taiwan, Tanzania, Tajikistan, British Indian Ocean Territory, French Southern Territories, Palestinian Territories, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cuna, Tunisia, Turkmenistan, Turkey, Tuvalu, Ukraine, Uganda, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Yemen, Djibouti, Zambia, Zimbabwe.