Payments and shipments
PAYMENT METHODS
The forms of payment accepted by LUAMARTA are:
1. Credit or debit card such as VISA, MasterCard or American Express
Payment is made through Banc Sabadell's electronic payment gateway, which guarantees maximum security in all operations.
2.PayPal
3. Shopify Pay
4.iDeal
5. Bancontact
6.Apple Pay
7. Klarna - "Payment in 3 installments without interest"
The "Pay in 3 installments without interest" will allow you to divide the payment of your online order into 3 installments. The first installment will be automatically charged to your debit or credit card when making the payment. The second, 30 days later and the third 30 days after the second term. To be able to use Klarna when you make an online purchase, select the payment method "Klarna - Payment in 3 installments without interest" in the cart summary.
SHIPMENTS
General information
Orders received are prepared within 24-48 working hours from the order confirmation date. If the order is personalized, the entire order can take up to 72-96 business hours. Some custom/selected items may take up to 15-20 business days for hand-made items.
Important note: Custom orders, once production has started, cannot be modified or cancelled.
These terms may vary during periods of promotions or sales, such as Black Friday, Christmas, holidays, etc.
Orders with shipping to Spain Peninsula and Portugal are made with the courier company MRW . When your order has been shipped, you will receive an email or SMS with the tracking number so you can know where it is at all times.
The MRW courier can pass up to 2 times through the address of the recipient, in the case of not being present the package will be deposited at the branch closest to the delivery address for 15 days. After these, the package will be returned to our physical store. If it is not delivered or the recipient does not contact the destination agency, after this period, the package will be returned. The customer must bear the new shipping cost.
Orders with shipping to the Balearic Islands, the Canary Islands, Ceuta, Melilla, the European Union, the United States and other countries will be made as a registered letter with the Post Office . When your order has been shipped, you will receive an email with the tracking number so you can know where it is at all times.
Orders with collection in a physical store are only valid for those made in the province of Barcelona. You will be notified by email that the order can now be picked up. You will find our address in Contact .
Important notes:
- We are not responsible for possible delivery delays caused by the courier service.
- Shipments cannot be made to post office boxes.
- In the event of a zip code or city error, the shipment must be rechanneled to reach its destination. In this case, there will be an additional cost of €4 + VAT.
- We recommend not authorizing deliveries of orders without a signature. Luamarta will not be responsible for orders authorized to be delivered without a signature.
Shipping costs and delivery times
Spain Peninsula and Portugal
- Purchases over €40 - FREE SHIPPING - Delivery in 3/5 working days - Except personalized
- Purchases under €40 - € 3.99 - Delivery in 3/5 working days - Except personalized
- Urgent - €8.99 - Delivery in 24 working hours if you place your order before 12pm from Monday to Thursday. From Thursday receive it on Monday - Except personalized
Balearic Islands, Canary Islands, Ceuta and Melilla
- Purchases over €50 - FREE SHIPPING - Delivery in 5/15 working days - Except personalized
- Purchases under €50 - € 8.99 - Delivery in 5/15 working days - Except personalized
European Union and United Kingdom
- Purchases over €80 - FREE SHIPPING - Delivery in 5/20 working days - Except personalized
- Purchases under €80 - € 8.99 - Delivery in 5/20 working days - Except personalized
Andorra, Norway and Switzerland
- Purchases over €80 - FREE SHIPPING - Delivery in 5/20 working days - Except personalized
- Purchases less than €80 - € 12.99 - Delivery in 5/20 working days - Except personalized
United States and other countries
- Purchases over €100 - FREE SHIPPING - Delivery in 15/30 working days - Except personalized
- Purchases under €100 - € 16.99 - Delivery in 15/30 working days - Except personalized
Shipments outside the European Union may have additional fees and/or taxes. These will be the responsibility of the buyer.
For logistical reasons we do not ship to the following countries: